Privacy Policy for Trialer

1. Information We Collect

We collect the following categories of data:

1.1 Personal Data

Information you provide directly, such as your name, email address, phone number, and payment details when you register or book events.

1.2 Usage Data

Details about your interactions with our website, including pages viewed, time spent on the site, and clickstream data, to improve our services.

1.3 Technical Data

Information such as your IP address, browser type, and device details to ensure website security and functionality.

2. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contractual Necessity: To provide services such as event booking and payment processing.
• Legitimate Interests: To improve our services and ensure the security of our platform.
• Consent: For sending marketing communications where consent has been provided.

3. How We Use Your Information

• Managing event bookings and payments via Stripe.
• Communicating important updates about your account or bookings.
• Enhancing your browsing experience and website functionality.
• Complying with legal obligations.

4. Sharing Your Information

We may share your data with:

• Service Providers: Such as Stripe for secure payment processing.
• Regulatory Authorities: If required to comply with legal obligations.
• Third-Party Tools: For analytics and email communication.

We ensure all third-party processors comply with data protection laws.

5. Retention of Your Data

We retain your personal data only as long as necessary for the purposes outlined in this policy or to comply with legal obligations.

6. Your Rights

Under the UK GDPR, you have the following rights:

• Access: To request a copy of your personal data.
• Rectification: To correct inaccurate or incomplete data.
• Erasure: To request deletion of your data, subject to legal obligations.
• Restriction: To limit how we process your data.
• Data Portability: To request transfer of your data to another service provider.
• Objection: To object to data processing based on legitimate interests or direct marketing.
• Complaint: To lodge a complaint with the Information Commissioner's Office (ICO).

To exercise these rights, please contact us at support@trialer.co.uk.

7. Cookies and Similar Technologies

We use cookies to improve website performance and functionality. You can manage cookie settings in your browser. For more details, refer to our Cookie Policy.

8. Data Transfers

We do not transfer your personal data outside the UK. If this changes, we will update this policy and ensure appropriate safeguards are in place.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

10. Updates to This Privacy Policy

We may periodically update this policy. Changes will be posted on this page, and significant updates will be communicated via email or website notices.